Africa DMC Group

Privacy Policy

Privacy Policy

1. Introduction

At Africa DMC Group, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our platform, website, services, or any member of our network of trusted Destination Management Companies (DMCs).

Founded on values of trust, integrity, and professionalism, Africa DMC Group is committed to ensuring that your personal data is handled with the highest level of care and transparency.

2. Who We Are

Africa DMC Group is a Pan-African umbrella organization that connects travellers, travel agencies, corporate clients, and tour operators with a carefully vetted network of local DMCs across Africa and beyond. Our headquarters is located at:

Africa DMC Group Headquarters
Bonapriso Douala Cameroon

3. The “Travel for Change” Program

We collect only the information necessary to provide our services effectively and securely. This includes:

a) Personal Information

  • Full Name
  • Contact Details (email, phone number, address)
  • Passport and Identification Information (where required for booking)
  • Payment and Billing Information
  • Language Preferences

b) Business Information (B2B Clients)

  • Company Name and Address
  • Company Registration and Licensing Details
  • Contact Person Information
  • Service Needs or Requests

c) Website Usage Information

  • IP address and Browser Type
  • Device Information
  • Cookies and Usage Analytics
  • Pages Visited and Time Spent on Site

We do not knowingly collect or process data from children under the age of 16 without verified parental or guardian consent.

4. How We Use Your Information

Africa DMC Group uses personal and business data solely for the following purposes:

  • To process inquiries, bookings, and travel-related services
  • To connect clients with trusted local DMCs within our network
  • To personalize services and itineraries based on client preferences
  • To send booking confirmations, updates, and travel documentation
  • To communicate relevant offers, insights, and news (with consent)
  • To ensure compliance with legal, regulatory, or contractual obligations
  • To improve our services and website experience through analytics

5. Sharing of Information

We only share your information under the following circumstances:

  • With our vetted DMC partners involved in providing your travel services
  • With service providers (e.g., hotels, transport, event venues) as needed
  • With regulatory authorities, if required by law or for compliance purposes
  • With third-party IT or CRM platforms used to operate our business securely

We do not sell or rent your personal data to third parties under any circumstances.

6. Data Retention

We retain your information only for as long as necessary:

  • To fulfil the purpose for which it was collected
  • To comply with legal or regulatory obligations
  • To resolve disputes and enforce our agreements

Once data is no longer needed, it is securely deleted or anonymized.

7. Data Security

Africa DMC Group takes appropriate technical and organizational measures to safeguard your data from unauthorized access, alteration, or disclosure. These include:

  • Secure servers and encrypted connections
  • Restricted access to personal information
  • Regular staff training on data protection
  • Secure payment processing via trusted gateways

Despite our efforts, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Data Rights

Depending on your jurisdiction (e.g., GDPR, African data protection laws), you may have the following rights:

  • The right to access and review your personal data
  • The right to correct inaccurate or incomplete data
  • The right to request deletion of your personal data
  • The right to object to or restrict certain processing
  • The right to data portability
  • The right to withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at: info@africadmcgroup.com

9. Cookies Policy

Our website uses cookies to enhance user experience, track website performance, and analyze trends. You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to external sites or DMC partners. This Privacy Policy does not apply to third-party websites, and we encourage you to review their privacy practices separately.

11. Changes to This Policy

Africa DMC Group may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or technology. The latest version will always be posted on our website with the effective date updated. Last Updated: Wednesday, 1 January 2026.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact:
📧 info@africadmcgroup.com
📞 +237 690 919 233
🏢 Bonapriso Douala Cameroon.